Support
If something in the VeeFive app isn’t working as expected, or you have a question about your account, garage or a subscription, get in touch and we’ll help.
1. Email us
The quickest way to reach us is by email at support@veefive.com. We read every message and aim to help as soon as we can.
2. What to include
The more detail you give us, the faster we can help. Where relevant, please include:
- Your app version — found in the app under Settings → About.
- Your device and its operating system — for example “iPhone 15, iOS 18” or “Pixel 8, Android 14”.
- The vehicle registration involved, if your question is about a specific car — this is optional, and only needed if the issue is specific to one vehicle in your garage.
- A short description of what happened, and what you expected to happen instead.
Please don’t send us your account password, payment card details, or any other sensitive information by email — we will never ask for these.
3. Managing your subscription
VeeFive doesn’t take payment details itself, so subscriptions are managed wherever you originally subscribed:
- Subscribed through the App Store: manage or cancel your subscription in your Apple ID subscription settings.
- Subscribed through Google Play: manage or cancel your subscription in your Google Play subscription settings.
- Subscribed by card on Android (via Google's alternative billing choice screen): open the VeeFive app and go to Settings → Purchases to see your order history, or Settings → Manage or cancel subscription to change or cancel it. For questions about a card-billed purchase, contact us at support@veefive.com.
- Subscribed on the VeeFive website: manage your subscription from your VeeFive account, or contact us at support@veefive.com for help.
A one-off report or check is digital content you start receiving immediately — because of that, and because you confirm this before paying, it generally can’t be cancelled for a refund once it’s been delivered. A Basic, Plus, Premium or Help Now subscription works a little differently: cancelling it within 14 days of your first ever payment for it still gets you a partial refund — what you paid for that first period, minus the cost of the checks and data already provided to you. We show you the exact amount before you confirm. That 14-day window applies only to your first-ever payment for a subscription — cancelling later, or during a renewal period, stops the next renewal but doesn’t refund the period already supplied, exactly as before. This doesn’t affect your statutory rights if a purchase turns out to be faulty, or your right to a refund from Apple or Google under their own policies for a purchase made through their store. See Digital purchases, cancellations and refunds in our Terms of Service for the full detail.
See our Terms of Service for more on how purchases and subscriptions work.
4. Privacy and legal
For questions about your personal data, or to exercise your privacy rights, read our Privacy Policy — it explains how to contact us about privacy specifically. Our full Terms of Service cover how the app and website may be used.