Terms of Service

These terms are an agreement between you and VeeFive LTD (“VeeFive”, “we”, “us”). They govern your use of the VeeFive mobile and desktop apps, the VeeFive cloud service, and this website (together, the “Service”). By creating an account or using the Service, you agree to these terms. If you do not agree, please do not use the Service.

1. About VeeFive

VEEFIVE LTD

Company number

17338377

Registered office

The Old Town Hall Market Place, Oundle, Peterborough, United Kingdom, PE8 4BA

View the Companies House record

VeeFive brings together information about your vehicle — such as MOT and tax reminders, safety recalls, estimated value, service history and, where you use a compatible reader, diagnostics — and lets you connect with dealers and garages. The Service is provided to help you stay informed and organised. It is an informational and convenience tool and does not replace official vehicle records or the advice of a qualified professional.

2. Eligibility and your account

• You must be at least 18 years old and able to enter into a binding agreement to use the Service.
• You agree to provide accurate information and to keep your account details up to date.
• You are responsible for keeping your password and account secure, and for activity that happens under your account. Let us know promptly if you believe your account has been compromised.
• Your account is personal to you and may not be shared, sold or transferred.

3. Vehicle information & accuracy

Vehicle information shown in VeeFive is compiled from official vehicle records and third-party data services, and is presented under the VeeFive brand. We work to keep it accurate and current, but we cannot guarantee that it is complete, correct or up to date, and it may change.

The Service is not a substitute for official vehicle records. For anything important — for example confirming a vehicle’s MOT or tax status, outstanding recalls, or its history before buying or selling — you should verify it directly with the relevant official sources. Estimated values are indicative only: they are not offers, guarantees of value, or a professional valuation, and actual prices can differ. Any diagnostic readings are provided for information only and are not a substitute for inspection by a qualified mechanic. You are responsible for decisions you make based on the information in the Service.

Vehicle history report data

Where you purchase a vehicle history check, the following recorded checks in that report share the data source credited below:

• Insurance write-offs
• Stolen vehicle markers
• Scrapped vehicle markers
• Outstanding finance
• Registration plate changes
• Import status

This credit applies to those vehicle history checks. MOT information, valuations, servicing and other data shown elsewhere in VeeFive are separate datasets. Mileage discrepancy checks share the same Experian data source.

The standard vehicle history check does not include a data guarantee. A report describes the records returned when the check was made; an unconfirmed result is not an all-clear. On the standard check, salvage auction history is compiled by VeeFive, not Experian.

The optional £10,000 guarantee report is subject to the Experian Data Guarantee Terms and Conditions, including eligibility requirements, exclusions and claim limits. You must read and agree to those terms before purchasing this option. The guarantee applies only to the covered data issues and eligible losses described in those terms; it does not cover the vehicle's physical condition, value or valuation. On the guarantee report, salvage auction history is included in Experian's combined data and is credited to Experian accordingly.

Nothing in this section affects your statutory rights as a consumer.

Data provided by Experian

4. No professional advice

VeeFive does not provide financial, legal, insurance, or mechanical advice. Valuations, running-cost figures, reminders, recall information and diagnostics are provided for general information only. For safety-critical or financially significant decisions, always consult an appropriately qualified professional.

5. Connecting with dealers and other businesses

VeeFive lets you find and contact independent dealers, garages and other businesses, and to share your details with them when you choose to. Those businesses are independent third parties. VeeFive is not a party to, and is not responsible for, any agreement, booking, service, quote, price or communication between you and them, nor for the quality or outcome of their work. Any contract for services is directly between you and the business you choose.

6. Purchases, subscriptions and payments

• Some features are paid — as one-off purchases or as a subscription. Prices are shown in the app before you buy.
• Payments are processed by the app store you downloaded VeeFive from (for example the Apple App Store or Google Play), under that store’s terms and payment rules — not by VeeFive directly.
• Subscriptions renew automatically for the same period until you cancel them. You can manage or cancel a subscription in your app-store account settings; cancelling stops future renewals.
• Refunds are handled according to the policies of the relevant app store and applicable law. See “Digital purchases, cancellations and refunds” below for exactly when your right to cancel a digital purchase for a refund ends, and why.
• We may change prices or the features included in a plan from time to time; changes will not affect a subscription period you have already paid for.
• None of this affects your statutory rights as a consumer under UK law, including the Consumer Rights Act 2015.

Digital purchases, cancellations and refunds

A one-off report or check (for example a vehicle history report, a vehicle valuation, a recall check or a service-history check) is digital content that is not supplied on a disc or similar tangible medium. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you would normally have 14 days to cancel a purchase like this for a refund. Because this content is generated and delivered to you as soon as you buy it, that 14-day right to cancel ends the moment delivery begins — but only because, before you pay, we ask you to expressly agree that delivery can start straight away and to confirm you understand that you will lose the right to cancel once it has. We confirm that agreement back to you in your purchase confirmation email, as the law requires.

A Basic, Plus, Premium or Help Now subscription is a service rather than digital content, and works a little differently: it starts at your request as soon as you subscribe, on the same express-agreement basis described above, but because it is a service rather than digital content, cancelling it within 14 days of your first ever payment for that subscription still gets you a partial refund — what you paid for that first period, minus the cost of the checks and data already provided to you during it. We show you the exact amount before you confirm cancelling. This is a one-time window tied to your very first payment, never to a later renewal: cancelling more than 14 days after that first payment, or at any point during a later renewal period (even if that is within 14 days of the renewal itself), still works exactly as before — it stops the next renewal but does not refund the period you are currently subscribed for and have already been charged for, because that part of the service has already been supplied to you. We confirm any refund we issue back to you by email, as the law requires.

None of this affects your rights if a purchase or subscription turns out to be faulty, was not as described, or was not supplied with reasonable care and skill. Those rights, under the Consumer Rights Act 2015, can never be excluded or limited by anything in these terms, and remain available whether or not you agreed to immediate delivery.

Where a digital purchase or a subscription was made through the Apple App Store or Google Play rather than directly with VeeFive, any refund for that purchase is handled by Apple or Google under their own refund policies, not by VeeFive directly. We are not able to override a decision made by the app store on a purchase made through it.

This section covers digital purchases and subscriptions only. Physical merchandise bought through the VeeFive Shop is a tangible good, not digital content, and keeps the ordinary 14-day right to cancel and return it under the Consumer Contracts Regulations 2013, separate from everything above.

7. Acceptable use

When using the Service you agree not to:

• use it for any unlawful, fraudulent or harmful purpose, or to infringe anyone’s rights;
• provide false information, or use another person’s details without permission;
• copy, scrape, harvest or extract data from the Service by automated means, or attempt to build a competing product from it;
• reverse-engineer, decompile or tamper with the app or its security, or try to gain unauthorised access to our systems or other users’ data; or
• interfere with, disrupt or place an unreasonable load on the Service.

8. Intellectual property

The Service, including the VeeFive apps, website, content, design and branding, belongs to VeeFive LTD and is protected by intellectual-property law. We grant you a limited, personal, non-exclusive, non-transferable and revocable licence to use the Service for your own personal, non-commercial use, in line with these terms. You may not copy, modify, distribute, sell, licence or create derivative works from any part of the Service except as expressly allowed.

Third-party trademarks

Vehicle manufacturer names, model names, logos and other marks — and the names and marks of dealers, garages and other businesses — are the property of their respective owners. They appear in the Service only to identify a customer’s own vehicle and the information held about it, and to identify businesses a customer chooses to deal with. That is descriptive use: it tells you which car is yours.

VeeFive LTD claims no ownership of, and no rights in, those marks, and does not use them as its own branding. VeeFive is not affiliated with, endorsed by, sponsored by or otherwise connected to any vehicle manufacturer, and nothing in the Service should be read as suggesting any such relationship, approval or licence.

9. Content you provide

You keep ownership of the content you add to VeeFive (such as vehicle details, notes or photos). You grant us a licence to store and use that content as needed to provide the Service to you. You are responsible for the content you provide and confirm you have the right to submit it.

10. Privacy

We handle your personal data in line with our Privacy Policy, which forms part of your use of the Service. Please read it to understand what we collect and how we use it.

11. Availability and changes to the Service

We aim to keep the Service available and working well, but we do not guarantee that it will be uninterrupted or error-free. We may add, change, suspend or remove features, and we may carry out maintenance, from time to time. Where a change materially reduces a paid feature you are currently paying for, we will act reasonably and in line with your consumer rights.

12. Disclaimers

Except for the responsibilities we accept in these terms and that cannot be excluded by law, the Service is provided “as is” and “as available”, and we do not make warranties or guarantees about it — including that the information it shows is accurate, complete or fit for a particular purpose. This does not affect your statutory rights as a consumer.

13. Our liability to you

Nothing in these terms limits or excludes our liability where it would be unlawful to do so — this includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable law, including your rights under the Consumer Rights Act 2015.

Subject to that, and to the extent permitted by law: we are not liable for loss or damage that was not reasonably foreseeable, that arises from your reliance on vehicle information that turns out to be inaccurate or incomplete, or that arises from the acts, omissions, services or products of any dealer or third party you connect with through the Service; and we are not liable for indirect or consequential loss, or for loss of profit, revenue, data or goodwill. The Service is intended for personal, non-commercial use, and we are not liable for business losses.

14. Suspension and termination

You can stop using the Service at any time and delete your account in the app. We may suspend or end your access if you materially breach these terms, if required by law, or if we reasonably need to protect the Service or other users. Where practical and lawful, we will give you notice. Terms that by their nature should survive termination (such as intellectual property, disclaimers and liability) will continue to apply.

15. Changes to these terms

We may update these terms from time to time. We will change the “Last updated” date above, and for significant changes we will provide a more prominent notice. Your continued use of the Service after a change takes effect means you accept the updated terms.

16. Governing law and jurisdiction

These terms are governed by the laws of England and Wales, and disputes will be subject to the courts of England and Wales. If you live elsewhere in the UK, you keep the benefit of any mandatory consumer-protection rules that apply where you live.

17. Contact

If you have a question about these terms, please get in touch using the contact form on our website. This document is provided for general information and does not constitute legal advice.